Last Updated: February 28, 2024
Thank you for choosing Forward Mental Health for your telehealth needs. Your privacy and confidentiality are of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our telehealth services through our website or mobile application (“Forward Mental Health”).
By accessing or using Forward Mental Health, you agree to this Privacy Policy. Please read this Privacy Policy carefully before using our services.
Personal Information: When you register for an account or use our services, we may collect personal information such as your name, email address, phone number, date of birth, and billing information.
Health Information: We collect health-related information such as medical history, current health conditions, treatment plans, and therapy session records to provide you with telehealth services. This information is considered Protected Health Information (PHI) and is protected under applicable laws.
Usage Information: We collect information about your interactions with our platform, including log data, device information, and usage patterns. This may include IP addresses, browser type, pages visited, and session duration.
Providing Services: We use your information to deliver telehealth services, including scheduling appointments, conducting therapy sessions, and managing your account.
Improving Services: We may use your information to analyze trends, monitor usage patterns, and enhance the quality of our services.
Communication: We may use your contact information to send appointment reminders, updates about our services, and promotional offers. You can opt-out of marketing communications at any time.
Compliance: We may use your information to comply with legal obligations, respond to requests from law enforcement or regulatory authorities, and protect the rights, property, or safety of Forward Mental Health, our users, or others.
Service Providers: We may share your information with third-party service providers who assist us in delivering telehealth services, processing payments, or performing other functions on our behalf. These service providers are contractually obligated to safeguard your information.
Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as subpoenas or court orders.
Consent: We may share your information with your consent or as otherwise disclosed at the time of collection.
We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Access and Correction: You have the right to access and correct inaccuracies in your personal information. You can update your account information or contact us for assistance.
Data Portability: You have the right to request a copy of your information in a structured, machine-readable format.
Withdrawal of Consent: You can withdraw consent for the collection or processing of your information at any time, although this may affect the availability or functionality of our services.
Forward Mental Health is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website or through other communication channels. Your continued use of Forward Mental Health after any such changes constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please send us a mail: kristend7@yahoo.com.
